HAVE A QUESTION?WE HAVE AN ANSWER.
Check out answers to some common questions below. Need something else? Get in touch with our team here.
Most orders ship within 1-2 business days. Standard shipping takes 5-7 days on average. You’ll receive a confirmation email after you purchase that includes a tracking number. You’ll be notified as soon as it’s on the move.
Yes, we do. View expedited shipping options at checkout to choose from 1-day or 2-day shipping.
Currently, we only ship orders to the United States. We are working on getting international shipping soon!
We’re pretty fast at getting your order shipped out, but if you need to change or cancel your order, please contact us ASAP and include your order number in the form. Once tracking information has been applied, we are unable to change or cancel orders.
In the unlikely occurrence you received a defective item in your order, please contact us immediately and we will take a look. Our customer service team will require proof of damage to investigate the situation further.
Yes. We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. If it doesn’t meet THE REGULARS standard, send it back for a refund or exchange for another item.
Email info@theregularsbrand.com with your order number and email address. We’ll take it from there.
Exchanges are free. Returns will require a $4.99 fee for shipping and handling.
Once your return is received and approved, you will receive an email confirmation from us. Refunds are typically processed within 5-7 business days, depending on your bank.
In the rare case you receive a defective item or the wrong one, contact our team with your order number and photos of the issue at info@theregularsbrand.com. We’ll make it right.
Our sportswear is true to size, made with athletic performance in mind. If you’re between sizes or prefer a looser fit, we recommend sizing up.
Yes. Every product page includes a size chart for that item. Still not sure? Get in touch with us at info@theregularsbrand.com.
No - our gear is made to feel the same on the hundredth wear as the first. Wear it, wash it, repeat.
THE REGULARS Red Card Rewards is our loyalty program that rewards you with points for every purchase you make. Every $1 spent earns you 1 point.
Sign up through our Rewards page. It's free to join.
As a Regular, you earn reward points with every purchase. Regulars points can be redeemed as discounts toward future orders.
No fee. No strings. Kick back and receive exclusive discounts toward future purchases, just for our Regulars. Just make sure you are logged into your account when you make a purchase to accumulate and redeem your points.
No. Reward points can be accumulated over time and redeemed toward your next purchase. However, once you activate the code to redeem your points, that code must be used within 14 days.
Earn 1 point for every $1 spent on purchases you make.
