Shipping and Returns

 

CONTACT US

You can reach our online support team Monday through Friday (excluding holidays) 9am to 5pm PST via:

Online Support: 

Email:

info@theregularsbrand.com | General Inquiries & Orders 

SHIPPING

Please allow us up to 2 days to process your order. 

Orders will be shipped within two days of the following business day. Orders may be delayed by factors outside of our control. The Regulars Inc. is not responsible for any delays and/or damage caused in-transit by the courier.

You will receive a tracking number for your order within 24 hours from the moment it ships. These emails are sent automatically, and also include shipping details. If you do not receive notification, please check your spam folder before contacting The Regulars Inc.

RETURN POLICY

We understand that from time to time you will want to return an item for any reason. Check out our policy and see if you’re eligible to return your item:

• We have a 30-day returns period.
• Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfill your return request.
• Item must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.).
• We cannot accept underwear or socks for hygiene reasons – no exceptions.
• Items covered in animal/human hair will not be accepted.
• All items are thoroughly inspected before any action is taken.
• Returns can take up to 10 days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet.
• Items received after the 30-day returns period will undergo approval and will be eligible for store credit only.
• Exchanged orders will not be eligible for a refund if it's beyond the original order's 30-day returns period. The 30-day returns period starts from the original order delivery date.
• If you received a free gift with your order and returned an item you must also return the gift or else you will be invoiced for the face value of the gift.
• Limited edition items are not refundable.

SHIPPING POLICY:

All orders are protected with complimentary protection from Route Protection Services with the following terms & conditions:

1. Lost/Stolen orders must provide notice within 3 business days of a delivery confirmation for coverage.
2. Lost/Stolen orders with an order value above $250 will require a policy report number for coverage. In order to receive a policy report number please contact shipping provider's customer service for support.
3. Undelivered orders must give notice within 14 business days of last tracking update for coverage.

If notice has not been received within the mentioned deadlines, order losses will not be The Regulars responsibility.  

PAYMENT

We accept payment by Visa, Mastercard, American Express, and PayPal. Occasionally, we may require additional information to verify your identity. In this case we will contact you by email. We reserve the right to cancel an order for any reason. 

SECURITY

Your online safety and the security of your information are of the utmost concern to us. Please view our privacy policy – we will never sell, rent, or trade your personal information with anyone.